One witness at the scene told the BBC he saw “girls who appeared to be injured” walking away from the area, with “one girl who seemed to have her face cut”.
Lilly Nitsch, 18, from Leamington Spa, was at the scene and told the BBC she was “pretty shocked” by the incident.
“That’s one of my favourite rides growing up,” she said.
“It makes me think of of the times you’ve been on rides like that. It makes me feel lucky.”
The City Flyer ride, run by funfair suppliers Danter Attractions, has been described as “one of the tallest rides around”.
Amelie Huet, 18, was in the ice skate bar nearby with a group of friends during the incident.
She told the BBC she heard sirens and went out to the balcony, where she saw ambulances, police cars and fire engines.
“Someone told us the structure dropped and someone fell out,” she said.
