As Celyn returned home to her “heartbroken” family after the incident, they were visited by two “wonderful” and “thorough” officers from South Wales Police who gave them hope that the alleged attacker, who Celyn was able to name, could be brought to justice.
“The impression we were given was ‘let us do our jobs, you have nothing to worry about’,” said Emma.
But as the weeks and months went on, the family became frustrated at the investigation, including what they have said was a lack of contact, with the family regularly chasing for updates, only to be left for long periods without callbacks.
“I felt like I was being told off,” Celyn recalled of one conversation with another officer.
“We felt like we were the criminals and they were working against us, like we were so inconvenient and a waste of their time.”
After the family raised concerns, the force did publish an appeal for witnesses in the winter of 2023.
