Rachael, from Wrexham, said her grandmother was an independent woman who loved her King Charles Spaniel, Meg.
Lilian, who celebrated her 90th birthday the week before she was admitted to hospital, walked three times a day – even after Meg had to be put down.
Rachael said Lilian had dementia and gave A&E staff incorrect information when she arrived – something she discovered after applying for her grandmother’s records after she died.
“There was not one test that showed that she had a UTI, they completely glossed over the fact that she was vomiting blood,” said Rachael.
“That didn’t seem to be an issue for them, and they just went along with it even though they wrote down that she didn’t have any symptoms of the UTI.”
Rachael said he gran was “fully continent” before she went to hospital.
“When we went in the next morning, she was in a huge pad – not even a nappy, it didn’t close on either side.”
Lilian lost her appetite and so she was fed nutrient-rich drinks, but cream gave her stomach-aches so they requested the juice ones.
“Whenever we’d go, they’d have the cream ones in front of her for her to drink. I kept saying these are going to make her sick and give her a stomach ache,” Rachael said.
“The nurses would make her down them.”
Lilian’s medication was left in an unlocked cabinet, some of which “could have seriously hurt somebody if they’d taken them”, said Rachael.
She repeatedly asked staff to lock them away, but would find them still unlocked.
Rachael said she found out her grandmother was on end-of-life care when she happened to ask a hospital staff member how she was doing, despite nobody informing the family.
“It was absolutely horrific,” she said.
“Every day we’d go and there’d be something else.
“If I didn’t have the evidence here, I don’t think anybody would actually believe us as to what actually went on there.”
